What Should I do Receive a Damaged Defective, Or Incorrect Product?

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Email us at uknowperfume@gmail.com Or Call Us On Customer Care Number +91 02613658356 and we will resolve the issue Promptly!

Is an Unboxing Video Required To Make a Claim?

Yes, an unboxing video showing the product in its original packaging is mandatory for any claims related to missing items, leakage, breakage, or incorrect products.!

What should I do if the package has been tampered with or the delivery is damaged?

If the package is tampered with or damaged, please contact our customer service number immediately or refuse to accept it from the delivery partner !            

Do you Perform Quality check Before Shipping?

Yes, we perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured—we’re here to help.